Just Some Facts

Just some facts from the "Who Are These Guys? Department"

Some article somewhere caught my eye tonight where it referred to Sarah Palin as the half-term Governor of Alaska. I just thought I'd check the facts and learn more about the actual candidates. I freely admit that I put only a modest effort into gathering similar facts about them. I satisfied my curiosity and collected the facts here. Draw your own conclusions. I offer none, just some facts.

---

Before becoming President, Barack Obama served three two-year terms as a member of the Illinois Senate and 56% of one six-year term as U.S. Senator from Illinois. Before holding elective office, he was a civil rights attorney and law professor.

Joe Biden was a city council member before becoming a U.S. Senator from Delaware. He served six terms, 36 years, in the Senate.

Mitt Romney served as President and CEO of the Salt Lake Organizing Committee for the 2002 Winter Olympics, from 1999 to 2002, before election as Governor of Massachusetts. He served one four-year term. and chose not to seek reelection.

Paul Ryan was a marketing consultant for a family business for one year before becoming a U.S. Representative from Wisconsin. He is in his sixth two-year term in the House.

---

Footnote (because everybody has an opinion about Sarah):

Sarah Palin served four years as a city council member of Wasila, Alaska, six years as mayor, and 42% of a one four-year term as Governor of Alaska, resigning about 8 months after failing to be elected Vice President.

Self-Confidence, A Napoleon Hill Remix

#2 in a series on Think and Grow Rich (1937) by Napoleon Hill

The great strength of Hill's book is a methodical approach to marshaling our inner resources to achieve our goals and lead lives of significance. One of the building blocks in that approach  is his "Self-Confidence Formula" (p. 45 in the Tribeca Books Edition). Throughout the work, these building blocks depend on the (debatable) premise that  new attitudes inevitably lead to new behavior.

Here I offer a new version of the Self-Confidence Formula, condensed for better verbal economy and adapted to reflect my values and worldview. I have preserved the essential concepts of Hill's five steps, especially the two-part construct of awareness, followed by action (I understand... I will...).  If I depart significantly from the original, it is in step five, where I move from Hill's secular ethics toward a remix based on Christian orthodoxy, following the writing of Paul the Apostle.

Hill's self-confidence formula remixed:

1. I know that I have the ability to achieve my goals.I will apply that ability with persistent, continuous action.
2. I realize that my actions will follow my attitudes.
    I will invest time, daily, refining a clear mental picture of the person I am becoming.
3. I recognize the power of confidence and positive thinking.
    I will invest time, daily, reflecting on my successes, past, present, and future.
4. I see the importance of specific, detailed goals.
    I will put my goals in writing so that I can plan with confidence.
5. I understand that my goals are unimportant if they are not pleasing in God’s eyes.  I will do all things excellently with compassion, kindness, gentleness, humility, patience, and most of all love, giving thanks at all times and in all circumstances.

An even shorter remix

1. I am able.
   I will apply myself.
2. I will develop a clear mental picture of the future.
   I will act accordingly.
3. Action follows attitude.
   I will cultivate a positive outlook.
4. Success requires planning.
   I will plan to succeed.
5. In all things, I will consider the ultimate questions, the ultimate Person and the needs of others.

Start, Continue and End With Step Five

If you try to adopt any self-talk, self-help, or personal development program, you will probably fail in the long run unless you start by examining your core values and aligning your resolutions with them.  For this reason, I say start with Step Five, continue with Step Five, and end with Step Five.

Hill's Original Step Five 

I fully realize that no wealth or position can long endure, unless built upon truth and justice, therefore, I will engage in no transaction which does not benefit all whom it affects. I will succeed by attracting to myself the forces I wish to use, and the cooperation of other people. I will induce others to serve me, because of my willingness to serve others. I will eliminate hatred, envy, jealousy, selfishness, and cynicism, by developing love for all humanity, because I know that a negative attitude toward others can never bring me success. I will cause others to believe in my, because I will believe in them, and in myself.

That's pretty good stuff but too wordy for my taste. It could easily be three separate steps, one related to justice, one related to the "law of attraction", and another having to do with self-efficacy.  

Hill's Step Five is good but not quite in laser sharp alignment with my core values and worldview. Reworking this for my own purposes inevitably leads me to the scriptures. There is not a lot that is seriously wrong with Hill's version, it just doesn't go to the specific, deep foundations that I require. My thoughts on this point are informed by Paul's Letter to the Colossians 3:12-14 & 17 (NIV).

¹² Therefore, as God’s chosen people, holy and dearly loved, clothe yourselves with compassion, kindness, humility,gentleness and patience. ¹³ Bear with each other and forgive one another if any of you has a grievance against someone. Forgive as the Lord forgave you. ¹⁴ And over all these virtues put on love, which binds them all together in perfect unity. 

¹⁷ And whatever you do,whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him.

I will therefore start, continue and end, in all things considering the ultimate questions, the ultimate Person and the needs of others. I will fail from time to time. When I do, I will forgive myself, because He has already forgiven me. I will pick myself up, dust myself off, and carry on.

---

References

Hill, N. (1937) Think and grow rich. Tribeca Books / Soho Books

(NIV) THE HOLY BIBLE, NEW INTERNATIONAL VERSION®, NIV® Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™ Used by permission. All rights reserved worldwide. 

Book Review: Think And Grow Rich (Napoleon Hill)

First in a series on Think and Grow Rich (1937) by Napoleon Hill

Over the last several months, a few friends have suggested that I read Think and Grow Rich (1937) by Napoleon Hill.  I resisted it until recently. I didn't like the title. I didn't like the emphasis on money, money, money. Most recently however, I asked Kevin Knebl how to approach certain personal goals. His answer, "Read, no STUDY Think and Grow Rich". So I did. If you ask a specific question of somebody you respect, you ought to give their answer a fair try.

Hill's book is an early classic of personal success and self-help. It probably belongs on your must-read list even if you're not using it to further your personal goals but just to understand the evolution of the genre.

In spite of the enduring popularity of Think and Grow Rich, I had a hard time navigating some passages. I was troubled by some of the things that Hill treats as axiomatic. The money, money, money mantra borders on idolatrous materialism. Hill has some ideas about spirituality and cosmology that are at times heretical and at other times just plain goofy. Written in 1937, it contains a number of dated references and some ideas that seem naive in the light of the further unfolding of history. However, to dismiss this book because of these weaknesses (or conflicts with my personal opinions, if you prefer) would be to foolishly discard a lot of good. Most valuable are numerous mental models which, along with some excellent pep talks, have the potential to help the reader reach a new level of commitment to any worthy goal and the self-confidence required to achieve it.

I'm glad that I finally invested the time to read Think and Grow Rich. Over the next few weeks, I will continue to study and write about certain passages. Overall, I imagine a tree-lined boulevard in Chicago with the trees leafing out and flowers in bloom under a bright spring sky. The big picture is impressive. The view ahead is bright and beautiful, but it was a rough winter and there are many potholes where your can blow a tire or break an ankle. Take from it whatever good you will, and find your own way to navigate the rough spots. I do not recommend that you look here for your deepest guiding philosophy and worldview. But, if you are working on your commitment and confidence, do not neglect this classic.

Get Rid Of Your IT Department!

Well, don't get rid of the department.  Just refocus it.

Early in my career, our department was called Data Processing.  A change in management led to a new name which better represented the value that we were bringing to the business - Management Information Systems - MIS.  Over the last decade or so, we seem to have become simply IT, Information Technology.  The name implies that our mission is more about technology and less about information. "Management Information" is an infrequently uttered phrase, at best.

Businesses today, especially small and medium organizations, don't need technocrats building empires based on expensive information technology infrastructures.  From a technology point of view,  they need cost-effective, reasonably current desktops, laptops, and portable devices and robust and secure networks.  With Software As A Service gaining acceptance across all sectors, the inner sanctum of the corporate data center, especially in smaller enterprises, should be on the endangered list.

The optimum technology landscape - the typical architecture (if there is such a thing) is not the  problem.  The problem is a matter of emphasis and design of the business function and the roles of the people providing it. What businesses need instead of those technocrats are business people who have a seat at the management table and who know how to apply information technology to benefit the business.  We need fewer IT people and more MIS people, fewer IT departments and more MIS departments.

Management Information Systems exist to provide answers to important business questions, enable operational efficiency, keep the regulators happy, and create competitive advantage.  The old tried and true triangle still applies.  Management Information Systems are a synergistic whole of people, processes and technology.  The purpose is not found in the technology itself.  The purpose is running the business and making it better.

Don't get me wrong.  A lot of IT Departments are providing great MIS services.  Still, most would benefit from a pause to reflect on their reason for being, and possibly a name change, to keep their real goals front and center.  All need a periodic thorough review.  Some need a blank page overhaul.

We need to focus less on getting the most out of the technology and more on getting the most out of the information we already have to improve customer service, build better mousetraps, and grow and sustain the enterprise. There is no time like the present to critically review how much money, staff time, management attention is focused on information technology instead of management information and then take steps toward a renewed focus on the important.

Having an average day? Unlikely.

It's Saturday.  A list of chores ahead, here and there, then a Project Hood fundraiser at the University of Chicago tonight.

I was wondering how many people actually say something about their real state of mind or current activities when they update their "status" on their social media site of choice.  It seems to be a minority.  It's true for me, that most of my status updates are just things that are on my mind, or that have caught a fleeting slice of my attention for a moment or two. Sometimes, I'll try to say something pithy or motivational.  Here's a hint:  When I do that, it's even odds that I'm trying to motivate myself in some way.

In the the least scientific survey ever, I skimmed my Facebook news feed to see how my friends are doing. Like most days, our lives are filled with ups and downs.  On average, it's an average day.

Here's what some of you had to say.  You might recognize your own update but for your protection, I'm pretty sure that I've omitted any personally identifiable information. Thanks for sharing!

---

Feeling very manly today doing some home repairs. I will not tell you what it is because I do not want you to know how minor a big project is around this house.

Graduation, birthday, and Grandwood Park parties today...whew, hope I can take all the fun! But first, 6 miles on the river trail...

Another bad night. No restful sleep. Exhausted and excruciating headache this morning.

Wonderrful day yesterday. Nice hike with the family (including seeing a toad up close), drive along Lake Superior, lunch at The Hut, naps, dinner at the beach (including a thunderstorm) and watching a small spider build a web. Awesome!

Bastille Day! It is also my father's birthday. So many feelings! About revolution, oppression, those who betray the revolution... about my Dad, getting up before dawn to go fishing with him in the Rogue River, Oregon, and his great intelligence and rational discussion, his sexism and paternalistic ways, of his integrity and compassion... So many thoughts and feelings for one small day.

Surgery...bummer.

so... fate has it that our plans of binge drinking at 'la bastille', followed by authentic chinese food and visiting sleazy whore bars in the red light area have to be postponed. i myself have headache, clogged sinuses and a slight fever.

Nice, stiff black coffee and the Internet. Pure bliss.

More fantastic news. Joshua's friend Darota has come off the ventilator!

Stiff, sore and unbelievably achy all over this am, but I will go out for another walk. The Walk Boss decrees it must happen...

Morning, nothing quite like a late(ish) lie in, then it will be off to the Zoo with some friends.

Swimming

---

On average, it seems like an average day.  But, when it's your life, averages don't matter much.  When you're down, you're down, and you hope somebody will come along and pick you up.  When you're up, you're up.  You're happy.  Be grateful but observant.  If you see somebody who's down, offer what you can, extend a hand, be willing to help them up.

Have a better than average day!

What Lies Beneath Microsoft's Surface?

Microsoft made a big splash in the muddy waters of tablets and personal computing devices yesterday with the announcement of its new Windows 8 tablet called Surface. Surface will come in two models, "RT" and "Pro". So far, most of the reaction among the technopundits is about the hardware and the competition for the consumer infotainment dollar. How good is the screen? Is the external keyboard any good?  Is it really a threat to the iPad? What about Android?

The most important part of this news, obscured by all of the chatter about the gadget itself, is the operating system, Windows 8. When we talk about Surface, we have to talk about what makes it run.  We have to talk about Surface and Windows 8 at the same time, as though they were one product.

Microsoft CEO Steve Ballmer answered the most important question that corporate IT people should be asking. Will it run my corporate applications? In broad terms, the answer appears to be yes. The introduction of Surface and Windows 8 appears to be exactly what a lot of business technology people have been waiting for - the ability to run things like the SAP GUI thick client or other Windows-based business applications on a truly full-featured, portable device. Imagine being able to scan bar codes, take pictures of damaged goods, work directly in the Windows-based ERP application, make a VOIP call, send and receive corporate email, edit Office documents, access web apps, and whatever else you do, all on one device, with a familiar operating system. Imagine not having to use three devices and a pocket full of flash drives to get through the day. You won't have to email files to yourself and wait until you get back to your PC in another building, or another city, to finish that important report. Imagine administrators managing these devices with all of the familiar tools in their existing Windows infrastructure. This could be the technological convergence that IT Directors have been waiting for.  It could be a game changer.

What might prevent the the few sample machines and a lot of hype from becoming widely deployed reality?  If Windows 8 and this hardware cannot truly support most legacy Windows applications, the game will not change. But if Microsoft gets this right, the game will change. People will stop sneering when they hear "PC", because Microsoft will have delivered everything that a truly personal computer can be.

If the first devices and first release of Windows 8 come are delivered in Microsoft's usual style, they won't be perfect.  They'll be pretty good, with enormous potential. Look for Service Pack 1 (SP1) within six months of the initial release of Windows 8 and Surface 2 hardware before 2015. Look for a constant stream of patches for Windows 8. At the same time, look for Surface & Windows 8 to eat a lot of the Android tablet market share. Android is just not sufficiently established in the enterprise environment to stand up to a well-executed tablet and OS from Microsoft.  Also look for Surface / Win 8 to take a few bites out of the Apple too. People want one computing experience for work and play. For many, Surface / Win 8 has the potential to give them what they want. All of this is possible if Microsoft gets it right and what's lies beneath the Surface rises above the hype.

Perennial Proactive Customer Service @AmericanAir

These last two days are starting to look like a marketing campaign for American Airlines.  It isn't.  I have no connection to the company apart from being a loyal customer and fan.  

Yesterday I wrote about the customer service tweeps at American, Delta, and United based on just a couple of personal interactions with @AmericanAir and a fun little experiment. More comprehensively, my total experience with the company across several decades and a very positive story told by my cousin, Anna Darden, prompt the following observation.

American Airlines exhibits a deep and long-lasting culture of proactive customer service. They understand customer needs, based on information they already have, and take the initiative to provide service  without waiting to be asked.  Individual employees do things for their customers that can only happen because the company has systems and processes in place that grow out of this culture.

In the late 80's, I was travelling from Newark (EWR) to Los Angeles (LAX) with a change in Dallas (DFW).  It was true then and is still true that operations at EWR, with its problematic runway configuration and congested airspace can get sticky in even the least of inclement weather.

That night, a winter storm was pouring snow and ice on the airport for hours.  We left well over an hour late, after multiple false starts and two deicings of our DC-10.  My connection time at DFW was 40 minutes. In those days, information was a lot harder to come by.  With a current pocket edition of the Official Airline Guide (remember the OAG?), I figured out that there was a way to grab a later flight from DFW to Las Vegas (LAS) and then from LAS to LAX.  It would take most of the night, but I would be able to appear for my 9:00 AM meeting the next day.

As it turned out, there was no need for all of that speculation and worry.  American had a plan and used the information they already had to serve their customers.  They knew that more than a dozen passengers on that flight from Newark were in the same situation.  At DFW agents met the flight with signs and golf carts to take all of us as quickly as possible to the flight to LAX that they were holding for us!  They got us and our baggage transferred quickly, closed the doors and took to the air.  We arrived in LA only about ten minutes behind schedule, in plenty of time to get a good night's sleep and do more than simply appear at my meeting the next day.

You say they never do things like that any more?  That airline employees don't care like they used to?  Of course they do!  Last week, my cousin Anna traveled from Cleveland, Ohio to Manchester, England, with a change of planes AND AIRPORTS in New York.  Here is her story:

We flew AA from Cleveland to England and I was very pleased. We did have the change of airports and all, but the flight attendant came to us about 20 minutes before landing and confirmed our itinerary for us and even gave us directions.

The transfer from LGA to JFK was pretty smooth. When Adam went to purchase the shuttle tickets, the attendant informed him that for 3 people we would be better off taking a cab. It ended up being about $7 cheaper. Upon arrival at JFK the cab driver tried to tell us we were going to the wrong gate but luckily we knew better. Paid for curb side check-in (very good choice considering the line inside). At the gate I was called to the desk where they changed our seats to allow a designated attendant "bunk". Again, that was fine by me as we were all still together. It ended up being a double edged dagger though as we were the last row LOL. Nobody behind us to kick our seats but of course the bathrooms were in high demand on a 7 hour flight. The attendants were great with [my son] Dewey and were constantly complimenting him and us for his good behavior and amazingly good looks. He also got a signed flight diary from the pilot. Ultimately, we were VERY pleased with the service. I will be using AA in the future.

That's perennial proactive customer service, consistent for decades!  I too will be using AA in the future.

It's true.  Air travel isn't what it used to be, even when you're flying with the best.  The broader lesson here is not just about American Airlines or even the airline industry. It is about how to do relationship marketing.  Take care of your customer.  Put systems and process in place that enable proactive customer service.  Create a culture of caring for the people you serve.  That's how you create loyalty and get your customers coming back for more, for decades.